FAQ - Frequently asked questions
What are the shipping times for your products?
We take 24-48 hours to process your order and 4-15 working days to deliver it.
Where are you located?
We are located in France.
Do you provide product tracking information?
Yes, when you receive your tracking information, you can track your order here
My order is missing some items, what is going on?
Our products are shipped separately according to your order. If your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.
Is my payment secure ?
The payment by credit card or via PayPal made on the site is secure. We use a secure SSL certificate to protect your banking data. Blue cards, Visa Eurocard and Mastercard, are accepted. After the transaction, an email confirmation of payment will be sent to you.
I have not received any order confirmation details ?
This can happen because of an incorrect email address or a spam filter in your inbox. Please make sure your email is spelled correctly when you place your order.
I want to change my delivery address. is it possible ?
If this happens to you, please contact us as soon as possible on our "Contact Us" page. We may still be able to make the change. However, if the product has already been shipped, we will not be able to do anything.
I want to cancel my order, is it possible ?
Yes, you have 3 hours from the moment your order was placed. Just send us an e-mail and we will cancel your order and refund 100% of the amount.
Is the mattress included with the NappyBag?
Yes absolutely, the mattress is included with the bag and fits perfectly in the changing bed
I still haven't received my order. What is taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at: firstname.lastname@example.org
What are the dimensions of the NappyBag ?
This product is ideal for babies of what age?
The retractable bed can accommodate babies from 1 month to 24 months